If you have not received your order, please refer to your order confirmation to ensure the correct address was listed. Confirm that your order has been delivered according to your tracking number provided in a shipping confirmation email or customer account. If your tracking information states your order was delivered but you cannot locate it, check with family members, neighbors, and areas in your immediate vicinity. If you cannot locate your package with a confirmed delivery, please file a claim with the carrier. ZIWI is not responsible for lost or stolen packages, rerouted packages, failed deliveries, or mis-shipments due to order input errors by the customer.