What if I did not receive my order?
If you have not received your order, please refer to your order confirmation to ensure the correct address was listed. Confirm that your order has been delivered according to your...
FAQ
What if I did not receive my order?
If you have not received your order, please refer to your order confirmation to ensure the correct address was listed. Confirm that your order has been delivered according to your...
Where can I find my order status and tracking i...
You will receive a confirmation email after placing your order as well as a tracking information email once it ships. If you have not received either of these emails, please...
FAQ
Where can I find my order status and tracking information?
You will receive a confirmation email after placing your order as well as a tracking information email once it ships. If you have not received either of these emails, please...
FAQ
We ship orders within the continental US only (excludes Alaska & Hawaii). We cannot ship to APO addresses.
When should I receive my order?
Once shipping is confirmed, please allow 5 - 7 business days for delivery. We will attempt to notify you at the provided email address if we believe your order is...
FAQ
When should I receive my order?
Once shipping is confirmed, please allow 5 - 7 business days for delivery. We will attempt to notify you at the provided email address if we believe your order is...
FAQ
Our full Shipping Policy can be found here. Orders totaling less than $49.99 (after applicable taxes and discounts) will require a flat-rate shipping fee of $6.99. Orders $49.99 and over...
What if my order arrives damaged?
Once your order departs from our warehouse, liability is transferred to the carrier who is delivering your shipment. If your order arrives damaged, please file a claim with the carrier...
FAQ
What if my order arrives damaged?
Once your order departs from our warehouse, liability is transferred to the carrier who is delivering your shipment. If your order arrives damaged, please file a claim with the carrier...
Will ZIWI Peak be suitable for my kitten, puppy...
All the ZIWI Peak recipes meet the AAFCO nutrient profiles for all life stages. ZIWI Peak can be introduced to weaned kittens and puppies and is suitable for senior cats...
FAQ
Will ZIWI Peak be suitable for my kitten, puppy or senior pets?
All the ZIWI Peak recipes meet the AAFCO nutrient profiles for all life stages. ZIWI Peak can be introduced to weaned kittens and puppies and is suitable for senior cats...