Website Policies
Our website policies are designed with you, the customer, in mind to ensure that your online shopping experience with ZIWI® Limited/USA Inc. will be secure, prompt, efficient and hassle-free.
Terms of Sale
This website ("site") is operated by ZIWI® Limited (referred to in these terms of sale as "we", "us or "our"). These terms of sale apply to your purchase of products via our site.
Privacy Collection
- When you register for an online account.
- When you contact us to enquire about this site or any of our products or services.
- Through your use of this site and the services and functionality offered through it.
Use
We will only use personal information about you for the following reasons:
- To create an online account for you.
- To record and process your orders.
- Upon request to add you to our database so we may inform you of specials, promotions, offers and events via email or post.
- To improve the products and services we offer through this site.
- To respond to your queries.
- Any other reasons which we may notify at the time the information is collected.
Disclosure
- We may share your personal information:
- To our group companies or service providers (e.g. in order to store the information).
- Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).
- Where we are required or authorised by law to make disclosure.
- Except as provided above, we will not share your personal information with any other third parties.
Retention and Security
We will not hold your personal information for longer than is required for the purpose(s) for which it was collected. We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorized person or organization.
Access and Correction
We will take all reasonable steps to ensure that personal information held by us is accurate and up to date. You are entitled to obtain from us confirmation as to whether we hold personal information about you, and you are entitled to reasonable access to this information. You may also request:
- That we correct this information if it is inaccurate; and
- That your details do not appear on our database.
- You can make changes to your personal information by contacting us using the "Contact Us" page on this site.
Emails
We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive email announcements about products, offers and promotions from us.
Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe you will continue to receive emails specifically related to your online orders.
Product Descriptions
The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order. If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s).
Website Terms of Use
This website ("site") is operated by ZIWI® Limited (referred to on this site as "the Company, "we", "us" or "our"). Your use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these terms of use. We make this site available to you to in order to provide information about our products and services and enable you to purchase these products and services from us online. By accepting these terms of sale, you confirm your acceptance of the Terms of Use.
Intellectual Property Rights
All intellectual property on this site, including without limitation any trademarks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.
Right to Use Site and Content
You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.
You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company's rights in the relevant content. You may not reproduce, copy or distribute the content on this site for any other purpose of in any other way without the Company's prior written consent. If you wish to link to any part of this site, you must get the Company's prior written consent.
Your Information
Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information. You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Content
We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time. This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third-party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators. You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice.
Disclaimer: Meat and organ content on our cans.
ZIWI pet parents in Europe and the UK may notice a difference in how we list meat and organ content on our cans versus our website. Our cans show 65%, following FEDIAF guidelines (on an as-fed-basis meaning after water is added).), while our website lists 91-97% (the ingredient percentage before water is added). Both figures are accurate, and the quality of our recipes remains the same.
Additional Terms
Additional terms and conditions may apply for certain products or services which may be available through this site and any such additional terms and conditions must be read in conjunction with these terms of use.
Amendments
We may amend these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.
Jurisdiction and Governing Law
These terms of use and any matters or disputes connected with this site will be governed by New Zealand laws and will be dealt with in New Zealand courts.
This site and its content are made available for the purposes of shopping online with ZIWI® Limited and providing information about ZIWI® products.
Reproduction of the images and text on this site for any other purposes is prohibited.
All images and textual content on this website are copyright © ZIWI® Limited
