FAQ

FAQ

How can I update shipping or billing information?

Shipping and billing information for subscription orders can be updated in your customer account by clicking the "Manage Subscription" button. You may adjust your shipping address, billing address, and payment...

FAQ

Can I modify terms in my subscription?

Yes! Through your customer account, you can add and remove products from your subscription, modify quantities, and add one-time items to your subscription. Please note that one-time purchase items will...

FAQ

Can I modify delivery of my subscription?

Yes! You can adjust the date your recurring order is placed by logging into your customer account and selecting "Manage Subscriptions". You can also skip an upcoming delivery date or...

FAQ

Can I use discount codes on subscription orders?

Discount codes cannot be applied to any subscription order unless clearly specified in the Terms & Conditions of the promotion. 

FAQ

Will I be notified before my next recurring order?

Yes! You will receive an email 3 days before your recurring order is automatically placed. Be sure to make any needed adjustments to your order within 24 hours of receiving...

FAQ

What if an item in my subscription is out of stock?

If an item in your subscription is out of stock, we will attempt to notify you at the email address listed on your subscription order. You will have the option...

FAQ

What products are eligible for subscription?

Due to ongoing supply chain challenges, products eligible for subscription depends on stock levels. At this time, subscriptions are only offered on dog air-dried, dog treats and chews, and cat...

FAQ

How can I be notified about promotions?

The best way to find out about our promotions and discount codes is by signing up for our newsletter! You can do so at the bottom of any page on...